Quality Assignment Paper

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Quality Assignment Paper


What is a good working definition of the term quality? (Think about what it means in reference to both goods and services. Think about why you continue to visit the same hair salon over and over or how you choose a Doctor. Also, why do you buy certain brands over and over) Why is achieving high quality important? Your text describes four approaches to improving quality currently being practiced in the United States. Please pick one and explain how you think it will help companies improve quality.

Textbook: BUSN 11 by Kelly/Williams

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